About DjangoGuitars.com: Dedicated to serving the Gypsy Jazz community!
Brands we carry with pride:
Maurice Dupont Authorized Reseller
Altamira (North American Distributor and Warranty Center)
Christelle Caillot Guitars Exclusive North American Specialist
Dell Arte Instruments USA Authorized Dealer
Manouche Latcho Drom USA Authorized Dealer
Yves Guen Original Authorized Dealer
BAM France Authorized Dealer
Hiscox Cases
TKL Cases
Benedetti Pickups
Carlos Juan Amplification
Ischell France
Thomastik Infeld
Peche A La Mouche Amplification
Schertler
StringPhonic Guitar Co.
ManouchePicks NL
Gabojo Lab
Audio Technica
Grace Designs
Geronimo Mateos
Castelluccia Paris
Craig Bumgarner Guitars
DjangoGuitars Picks
Stimer Amplifiers
Schertler
AER Amplification
Hoffee Case
Dugain Picks
Michel Wegen Picks
Phillippe Bosset Strings
Galli Strings Italia
Savarez Strings
DPA Microphones
Prism Sound
K&K Sound
Djangoguitars.com Policies:
Returns & Refunds:*
Here at Djangoguitars.com, we care about your experience. We always make sure that the item(s) you purchased are in perfect condition. However, we understand that there are times when something may not fully be to your satisfaction, and we will always do what it takes to make it right. In these cases, we invite you to review our returns and refunds policy. Do not hesitate to contact us if you have any questions.
Returns and Refunds Policy: If you are not 100% satisfied with your Djangoguitars.com purchase for any reason, you may ship it back to us within 3 days of the date you received it for a full refund. For amplifiers, pickups, and pre-amps, you have 50 days. This does not include shipping costs unless the error was on our side. Please note that any return exceeding the DjangoGuitars.com specified period will not be refunded.
Items that are ineligible for return: Any instruments or equipment that have been modified and/or are not in original condition, including pickups that have been installed and strings that have been removed from the package.
How to return an item: Please e-mail "davyviolins@gmail.com" with the subject "Return" and with the invoice number in the body of the message, and we will send you a pre-paid shipping label. Next, carefully place the item back in its original packaging, including any invoices. After packing, seal outside of box securely with tape.
Refunds: Once we have received your item, we will reimburse you using the method that the payment was sent. Your account will be credited within 10 business days.
* Applies to all online transactions.
Warranty Policy:
Item descriptions specify if a manufacturer's warranty is applicable. Keep in mind that pre-owned instruments are not covered by a warranty. In the event that an issue should arise, you will be responsible for shipping fees related to repairing or replacing the item.
Consignments:
We charge a 15% fee which covers the transaction fees, marketing costs, and photography needed to best sell your instrument. Remember that we are one of the most frequently visited online stores dealing in European Gypsy guitars, and we have a physical location where your guitar will be displayed - which increases chances of your instrument being sold quicker. Contact us with details of the instrument you wish to consign to us, and we will send you a copy of our consignment agreement.
Tax:
We charge sales tax for sales within the state of California.
Accepted methods of payment:
Visa, Master Card, Discover, Checks, PayPal, and bank transfer, we also accept payment for orders over the phone, money orders and personal or bank checks. To order by phone or mail please call (949) 415-6172 or email us at Tommy@DjangoGuitars.com
Delivery and Shipping:
Delivery: DjangoGuitars.com ships anywhere in the Continental U.S.A. If you would like us to ship an item internationally, please e-mail us at "Tommy@DjangoGuitars.com", with "International Order" as the subject.
Shipping: Merchandise usually ships within 2 business days of the transaction. Please allow an additional 5-10 business days for shipping of your merchandise if paid by phone or mail in payment.
Tracking: After your transaction is complete, we will e-mail you tracking notifications from the selected carrier.
