It is important to note that our guarantee is not an unconditional
guarantee for the life of the product. Bam cases are made from
high-quality materials, and yet they are not indestructible. Therefore,
our guarantee does not cover product damage that may result from
mishandling of the product. We do not cover accidental damage nor its
consequences, such as damage to the contents of the case.
Also, as with any product, it should be expected that component parts -
hooks or fasteners for instance - will show wear with use over time and
eventually may need to be replaced. This type of normal wear and tear
is naturally not covered by our guarantee, but we will always be happy
to offer a prompt, high-quality repair service at a nominal cost for the
lifetime of the case.
We always ask musicians to contact their dealer first when after-sales
service is required. Please contact us for further instructions before
returning a case. The expenses for returning a case will be covered by
* Subject to a normal use (evaluation at bam's discretion).